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WARRANTY POLICY (As of 12/01/2007)Your satisfaction is important to us! Our ballasts are fully tested before they are shipped to you. Please make sure they are matched to the line voltages and the lamps specified in our literature and/or product labels. Misuse of the ballasts will invalidate their warranty. This warranty is conditioned upon proper storage, installation,
use and maintenance. This warranty is not applicable to any ballast which is not
installed installed by a Qualified Electrical Technician and operated in accordance with the current edition of The
USA National
Electric Code (NEC) and/or the National Electric Code published in the country
in which the ballast is operated and
with Compucharge instructions and guidelines for the ballast. This warranty is
not applicable to any ballast subjected to abnormal stresses and operating
conditions. If a ballast malfunctions within three years from its date of purchase we will replace it free of charge (shipping excluded) if operated at a maximum ambient temperature of 40degC, or two years from its date of purchase if operated at a maximum of 75degC case temperature, or one year from its date of purchase if operated at a maximum of 80degC case temperature, subject to our satisfaction that the malfunction was not caused by abuse or mismatch. This warranty is limited to the replacement of the ballasts only. We do not assume liability of any kind for the use, misuse, merchantability or fitness for a particular use of the ballasts or the results thereof. Under no circumstance will our liability accede the cost of the ballasts. The conditions of any test concerning any ballast which is claimed to have not performed to this warranty shall be mutually agreed upon in writing and Compucharge shall be notified of, and may be represented at any such tests. This limited warranty is extended by Compucharge only to the original or first end-user purchaser. You must acquire a Return Authorization Number (RAN) for returned merchandise by email, fax or snail mailing.
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